We are hiring for a hotel – General Manager, Chief Finance Officer, Marketing & Business Development Manager, Human Resource Manager, Internal Auditor

1. Position: General Manager

Reports to: Board of Directors

Purpose of the Position:
The Hotel General Manager is responsible for overseeing all hotel operations, ensuring high service standards, efficient operations, and an exceptional guest experience. The role involves strategic planning, financial oversight, and staff management to drive profitability and guest satisfaction.

Responsibilities:

• Oversee daily hotel operations, ensuring seamless coordination across all departments.
• Develop and implement policies, procedures, and business strategies to enhance hotel performance.
• Manage budgets, financial plans, and cost controls to maximize profitability.
• Recruit, train, and supervise hotel staff, fostering a high-performance culture.
• Ensure compliance with licensing laws, health and safety regulations, and industry standards.
• Monitor and improve service quality, guest satisfaction, and overall hotel experience.
• Address customer complaints professionally and implement corrective actions.
• Develop and execute marketing strategies to drive occupancy and revenue.
• Prepare detailed business performance reports and present findings to stakeholders.
• Conduct regular meetings with department heads to align operations with business objectives.

Qualifications, Skills & Experience:

• Proven experience as a Hotel General Manager or in a senior hospitality role.
• Strong understanding of hotel operations, financial management, and customer service.
• Proficiency in hotel management software and Point of Sale (POS) systems.
• Ability to lead, motivate, and develop a diverse team.
• Strategic thinker with strong problem-solving and decision-making skills.
• Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or a related field.

2. Position: Chief Finance Officer (CFO)

Reports to: Board of Directors

Purpose of the Position:
The CFO is responsible for the hotel’s financial operations, including budgeting, forecasting, risk management, and compliance. The role ensures financial sustainability and strategic growth.

Responsibilities:

• Develop financial strategies, budgets, and action plans to optimize resources.
• Monitor financial performance, analyze variances, and implement corrective actions.
• Oversee financial reporting, auditing, and compliance with regulatory requirements.
• Identify investment opportunities and manage financial risks.
• Supervise financial forecasting and budgeting processes.
• Collaborate with other executives to align financial strategies with business goals.

Qualifications, Skills & Experience:

• Proven experience as a CFO or senior finance executive.
• In-depth knowledge of corporate financial law, risk management, and financial forecasting.
• Strong analytical and problem-solving skills.
• Proficiency in financial management software (e.g., SAP, MS Office).
• CPA certification preferred; Bachelor’s degree in Accounting, Finance, or related field (MBA is a plus).

3. Position: Human Resource Manager

Reports to: General Manager

Purpose of the Position:
The HR Manager oversees the recruitment, development, and well-being of hotel staff, ensuring a productive and compliant work environment.

Responsibilities:

• Develop and implement HR policies and strategies aligned with business objectives.
• Manage recruitment, selection, onboarding, and employee retention programs.
• Oversee performance management, training, and employee engagement initiatives.
• Ensure legal compliance in all HR matters, including labor laws and workplace safety.
• Maintain compensation structures, benefits programs, and employee relations.

Qualifications, Skills & Experience:

• Proven experience as an HR Manager or in a senior HR role.
• Strong understanding of labor laws, HR best practices, and talent management.
• Excellent leadership, communication, and negotiation skills.
• Bachelor’s degree in Human Resources, Business Administration, or related field.

4. Position: Internal Auditor

Reports to: Chief Financial Officer and Board of Directors

Purpose of the Position:
The Internal Auditor ensures compliance, financial integrity, and risk mitigation by evaluating hotel operations and financial controls.

Responsibilities:

• Conduct internal audits to assess operational efficiency, risk management, and compliance.
• Analyze financial data and processes to identify areas for improvement.
• Provide recommendations to strengthen internal controls and enhance financial reporting.
• Prepare and present audit reports to management.
• Monitor the implementation of corrective actions and risk mitigation strategies.

Qualifications, Skills & Experience:

• Proven experience as an Internal Auditor or in a financial compliance role.
• Strong analytical skills and attention to detail.
• Knowledge of auditing standards, financial regulations, and risk management.
• Bachelor’s degree in Accounting, Finance, or a related field; CIA or CPA certification preferred.

5. Position: Marketing & Business Development Manager

Reports to: General Manager

Purpose of the Position:
The Marketing & Business Development Manager is responsible for enhancing the hotel’s brand presence, driving occupancy, and increasing revenue through strategic marketing and business development initiatives.

Responsibilities:

• Develop and execute comprehensive marketing strategies to promote the hotel.
• Conduct market research to identify growth opportunities and competitive advantages.
• Oversee digital marketing, social media, and promotional campaigns.
• Manage relationships with clients, vendors, and media partners.
• Track marketing performance, ROI, and industry trends to adjust strategies as needed.

Qualifications, Skills & Experience:

• Proven experience in hospitality marketing and business development.
• Strong understanding of digital marketing, branding, and market analysis.
• Excellent communication, negotiation, and strategic planning skills.
• Bachelor’s degree in Marketing, Business Administration, or a related field.

6. Position: Front Office Manager
Salary Range: UGX 1,000,000 – 1,800,000

Key Responsibilities:
• Oversee and coordinate front desk operations including reservations, check-ins, check-outs, and guest services.
• Lead, train, and schedule front office staff to ensure consistent high-quality service and professionalism.
• Manage guest complaints and resolve issues promptly, ensuring guest satisfaction.
• Monitor front office budgets and control operational costs without compromising service.
• Ensure the smooth use of reservation and PMS (Property Management Systems) software and reporting tools.

Requirements:
• Diploma or higher qualification in Hospitality Management or a related field.
• Minimum 3 years of experience in front office operations, with at least 1 year in a supervisory role.
• Strong interpersonal, communication, and guest service skills.
• Ability to multitask, delegate, and lead a dynamic team in a busy hotel environment.

7. Position: Food and Beverages (F&B) Manager
Salary Range: UGX 2,000,000 – 2,500,000

Key Responsibilities:
• Direct and manage daily operations of all food and beverage outlets including restaurants, bars, and room service.
• Monitor food quality, hygiene, and service standards in compliance with health and safety regulations.
• Plan and oversee events, banquets, and catering services in collaboration with the kitchen and sales team.
• Prepare and manage budgets, track inventory, and control food and labor costs.
• Recruit, train, and evaluate F&B staff to maintain a high-performing team.

Requirements:
• Diploma or higher qualification in Hospitality Management or related discipline.
• At least 2 years of experience in a busy F&B operation; prior managerial experience is highly desirable.
• Strong leadership, customer service, and financial management abilities.
• Excellent knowledge of food service trends, wine pairing, and menu design.
• Familiarity with inventory software and POS systems.

8. Position: Executive Chef
Salary Range: UGX 4,000,000 – 5,000,000

Key Responsibilities:
• Lead all kitchen operations including menu planning, recipe development, food prep, and presentation.
• Ensure all meals are prepared to meet high standards of taste, presentation, and quality.
• Monitor food safety, cleanliness, and sanitation practices across all kitchen stations.
• Manage inventory, food purchasing, and supplier relationships to control costs.
• Train, supervise, and appraise kitchen staff while promoting teamwork and culinary excellence.

Requirements:
• Diploma or higher qualification in Culinary Arts or related field.
• At least 3 years of experience in a busy hotel kitchen; leadership experience preferred.
• Strong knowledge of local, continental, and international cuisines.
• Proficiency in kitchen budgeting, menu costing, and inventory control.
• Excellent team leadership, creativity, and plating/presentation skills.

9. Position: Executive Housekeeper
Salary Range: UGX 2,000,000 – 2,300,000

Key Responsibilities:
• Supervise the housekeeping department to maintain high standards of cleanliness in guest rooms and public areas.
• Plan and implement housekeeping schedules, training, and rosters.
• Conduct inspections of rooms and common areas to ensure quality control.
• Manage inventory of cleaning supplies, linen, guest amenities, and track usage.
• Respond to guest requests or complaints related to housekeeping services.

Requirements:
• Diploma or higher qualification in Hotel Management, Housekeeping, or related field.
• Minimum 3 years of experience in a similar housekeeping role within a hotel.
• Strong attention to detail and organizational skills.
• Ability to lead and motivate a team with effective supervisory skills.
• Knowledge of housekeeping equipment and safety procedures.

10. Position: Leisure and Fitness Manager
Salary Range: UGX 1,000,000 – 2,000,000

Key Responsibilities:
• Oversee the daily operations of the hotel’s fitness and other recreational facilities.
• Develop and implement fitness and wellness programs for guests and staff.
• Monitor safety, cleanliness, and maintenance of leisure areas and equipment.
• Train and supervise the leisure and fitness team.
• Promote leisure packages and collaborate with marketing to boost participation.

Requirements:
• Diploma or higher qualification in Sports Science, Physical Education, or Leisure Management.
• At least 3 years of experience in fitness, wellness, or leisure management in a hospitality setting.
• Customer-focused attitude with excellent communication skills.
• Knowledge of fitness equipment operation and safety standards.

How to Apply: Interested individuals may send their applications, including application letter, CV and copies of academic documents to hospitality@donswift.co.ug or call: 0755930386

Application Deadline: 1st May 2025

Only shortlisted candidates will be contacted.