- Job Title: Cabin Crew Instructor
Job Summary:
The Cabin Crew Instructor is responsible for training students in the knowledge, skills, and competencies required to excel as professional cabin crew members. This includes safety procedures, emergency protocols, customer service, and grooming standards.
Key Responsibilities:
• Develop and deliver comprehensive training programs aligned with industry standards and regulatory requirements.
• Teach in-flight safety procedures, emergency response, and passenger handling.
• Instruct on aviation terminology, cabin crew responsibilities, and operational standards.
• Provide practical training in safety drills, first aid, and fire-fighting techniques.
• Assess student progress through written exams, practical exercises, and performance evaluations.
• Offer guidance on personal grooming, communication, and teamwork skills.
• Keep up-to-date with industry trends and incorporate them into training content.
Requirements:
• Minimum of a diploma in cabin crew training.
• At least 2-3 years of professional experience as a cabin crew member or instructor.
• Certification as a Cabin Crew Trainer from a recognized aviation training organization (e.g., ICAO or IATA certification).
• Proficiency in aviation safety, emergency procedures, and first aid training.
• Excellent communication and interpersonal skills.
• Familiarity with industry regulations and standards (e.g., ICAO, IATA).
• Instructional design and teaching experience are preferred.
- Job Title: Airline Customer Service Instructor
Job Summary:
The Airline Customer Service Instructor trains students to deliver exceptional customer service in the aviation industry, equipping them with the skills to handle passengers, resolve issues, and uphold airline standards.
Key Responsibilities:
• Design and deliver training programs for airline customer service roles.
• Teach communication skills, conflict resolution, and cultural sensitivity.
• Train students in airport operations, including check-in, boarding, and baggage handling.
• Provide knowledge of airline policies, ticketing systems, and regulatory requirements.
• Conduct role-playing exercises and simulations to enhance practical skills.
• Evaluate student performance and provide constructive feedback.
• Ensure training materials are current and aligned with industry standards.
Requirements:
• Diploma or degree in Aviation, Business Administration, Customer Service, or a related field.
• 2-3 years of professional experience in airline customer service or training.
• Certification in airline customer service or training (e.g., IATA Customer Service Certification).
• Strong understanding of airline operations, ticketing systems, and airport procedures.
• Excellent teaching, communication, and conflict resolution skills.
• Knowledge of cultural diversity and sensitivity in customer service.
• Experience in training or adult education is an advantage.
- Job Title: Aviation Management Instructor
Job Summary:
The Aviation Management Instructor educates students on the principles of managing aviation organizations, including airlines, airports, and related businesses, with a focus on leadership and operational efficiency.
Key Responsibilities:
• Develop and implement a curriculum that covers aviation management principles.
• Teach subjects such as airline operations, airport management, and financial planning.
• Provide insights into aviation regulations, safety management systems, and strategic planning.
• Guide students in analyzing case studies and solving real-world aviation management challenges.
• Use innovative teaching methods, including interactive sessions and technology-driven tools.
• Assess students through exams, projects, and presentations.
• Keep abreast of global trends and best practices in aviation management.
Requirements:
• Bachelor’s degree in Aviation Management, Business Administration, or a related field (Master’s preferred).
• Minimum of 3 years of professional experience in aviation management or operations.
• Strong understanding of aviation regulations, safety management systems, and business practices.
• Certification in aviation management or a related field (e.g., IATA or ICAO certifications).
• Excellent analytical, organizational, and leadership skills.
• Prior teaching or instructional experience in aviation is an added advantage.
• Ability to integrate real-world case studies into lessons.
- Job Title: Foundation in Travel and Tourism Instructor
Job Summary:
The Foundation in Travel and Tourism Instructor prepares students for careers in the travel and tourism sector by teaching foundational concepts, industry practices, and customer service skills.
Key Responsibilities:
• Deliver training on the fundamentals of travel and tourism, including global geography and ticketing systems.
• Teach industry-standard practices such as itinerary planning, travel documentation, and visa processing.
• Provide an understanding of customer service, cultural awareness, and sales strategies.
• Incorporate practical activities like role-plays and project-based learning.
• Evaluate and monitor student performance through assignments and assessments.
• Stay updated with advancements in travel and tourism technologies and integrate them into teaching.
Requirements:
• Diploma or degree in Travel and Tourism, Hospitality, or a related field.
• 2-3 years of experience in the travel and tourism industry or training.
• Certification in travel and tourism (e.g., IATA Foundation in Travel and Tourism).
• Strong knowledge of global geography, ticketing systems, and itinerary planning.
• Excellent communication, customer service, and instructional skills.
• Proficiency in using travel-related software and tools (e.g., Amadeus, Galileo).
• Experience in adult education or curriculum development is a plus.
- Job Title: Aviation Security Awareness Instructor
Job Summary:
The Aviation Security Awareness Instructor trains students in understanding and applying aviation security protocols to ensure compliance with international and national standards.
Key Responsibilities:
• Develop training materials on aviation security concepts, including threat detection and risk management.
• Educate students on regulatory frameworks such as ICAO and TSA guidelines.
• Conduct lessons on passenger and baggage screening, airport security procedures, and emergency responses.
• Use simulations and practical scenarios to enhance students’ understanding of real-world security challenges.
• Assess student knowledge through quizzes, assignments, and practical demonstrations.
• Ensure training aligns with the latest security policies and technological advancements.
Requirements:
• Diploma or degree in Aviation, Security Management, or a related field.
• 2-3 years of experience in aviation security or a related discipline.
• Certification in aviation security (e.g., ICAO, IATA Aviation Security Awareness).
• Strong understanding of aviation security regulations and standards (e.g., ICAO Annex 17, TSA).
• Practical knowledge of airport security systems, risk management, and emergency response.
• Excellent analytical, problem-solving, and instructional skills.
• Prior experience in teaching or conducting security training is preferred.
All instructors should also possess:
• Strong proficiency in English (oral and written).
• Advanced computer skills, particularly in training tools and software.
• A passion for teaching and mentoring students to achieve their career goals.
How to Apply: Interested individuals may send their applications, including application letter, CV and copies of academic documents to careers@donswift.co.ug or call: 0755930386
Application Deadline: 10th January 2025
Only shortlisted candidates will be contacted.